Shipping, Refund & Return Policy

Shipping & Delivery Policy

KwikFresh delivers products across India using trusted logistics and courier partners. We aim to process, pack, and dispatch every order safely within the estimated timelines.

Order Processing Time

Orders are usually processed within 1–2 business days after successful order confirmation and payment confirmation.

Estimated Delivery TAT

Standard delivery usually takes 2–7 business days, depending on the delivery location, courier availability, public holidays, and other external factors.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before order confirmation. Free shipping may be offered during selected promotions or on eligible orders.

Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, WhatsApp, or the available order tracking system.

Delivery Delays

Delivery timelines may vary due to unforeseen circumstances such as incorrect address, customer unavailability, courier delays, weather conditions, public holidays, operational delays, or other circumstances beyond our control.

Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery details. KwikFresh will not be responsible for failed or delayed delivery caused by incorrect, incomplete, or unavailable address information.

Shipping Contact

For shipping-related queries, contact us at:
Email: info@kwikfresh.in

Refund & Return Policy

At KwikFresh, customer satisfaction is important to us. If you are not satisfied with your purchase, we offer a simple and transparent return and refund process, subject to the conditions mentioned below.

Returns

Products can be returned within 7 working days of delivery, provided they are unused, unopened, undamaged, and in their original packaging.

To initiate a return, please contact our support team with your order details, reason for return, and clear images or videos of the product/package, if required.

Return Eligibility

• The product must be unused and unopened.
• The product must be in its original packaging.
• The return request must be raised within the eligible return window.
• The customer must provide valid order details.

Non-Returnable Items

Used, opened, damaged, tampered, or missing-packaging products are not eligible for return or refund. Products damaged due to customer handling after delivery will also not be eligible.

Refunds

Once the returned product is received and inspected, eligible refunds will be processed within 5–7 business days.

Refunds will be credited to the original payment method used during purchase. The time taken for the amount to reflect may depend on the customer’s bank, payment provider, or payment gateway.

Cancellation

Order cancellation requests may be accepted only if the order has not been processed, packed, or shipped. Once the order is shipped, cancellation may not be possible.

Refund & Return Contact

For return or refund related queries, contact us at:
Email: info@kwikfresh.in